Account Management

Transparent and Compliant- You Control Your Account, Securely

Installing Favarr

Multipurpose Platform Designed with You in Mind

Billing & Payment

Simple, Secure and in Your Control

Account Management

Transparent and Compliant- You Control Your Account, Securely

Installing Favarr

Multipurpose Platform Designed with You in Mind

Billing & Payment

Simple, Secure and in Your Control

Account Management

Transparent and Compliant- You Control Your Account, Securely

Installing Favarr

Multipurpose Platform Designed with You in Mind

Billing & Payment

Simple, Secure and in Your Control

Account Management

Transparent and Compliant- You Control Your Account, Securely

General

Most frequently asked Questions

Transacting outside of Favarr violates our Terms of Use. You will not be covered by our platform and payment protections and may be exposed to fraud or scams. If you're asked to transact outside of Favarr (pay with a bank transfer, wire or cash), you may not receive the product you ordered and fall victim to a scam. Please let us know so we can step in by reporting these users.

Per our community guidelines (hyperlink to code of conduct), your sender/receiver should reply to your messages within 24 hours and contact you at the earliest to coordinate delivery details. If you are not receiving replies after multiple attempts, please reach out to our Support, so we can intervene on your behalf.

Your fees is added to your account immediately after you deliver a package. The amount will be reflected under your `Manage Account` page. If you have added your bank account details, you can withdraw any pending amount which will be deposited in your bank in 7-10 business days.

During the delivery process, the receiver will receive an OTP that you'll have to enter on your phone. Do not deliver the package unless the receiver provides you the OTP. Reach out to our Support if needed.

The sender will declare the contents and value of the parcel during order creation process. As a best practice, you should inspect the item and ensure you know the contents of the item before you pick it up. If the items seem suspicious or illegal, you can reject the order and report the sender to our support team.

Senders

Sender’s Most frequently asked Questions

We have details of the traveller's itinerary so we know when they are due to arrive and deliver the parcel. We track this and provide updates to you. Moreover, every user you interact with on the platform has gone through an ID verification process.

It’s up to you and your traveller to determine a time and place to meet. For safety purposes, after you have matched with a traveller, the app will recommend a safe public meeting place such as a nearby cafe or park. It is not customary to pickup/deliver an order to your traveller's home or a private address.

All senders and travellers are verified by the Favarr platform. We use a service called Persona to verify every user's identity. Persona stores verified government issued IDs in their database. This means you can trust the community.

Items sent via Favarr platform must comply with all laws and regulations and with Favarr policies. Sending illegal, unsafe, or other prohibited items listed on this page is strictly prohibited.

If you send an item in violation of the law or any of our policies, including those listed on this page, we will take corrective actions, as appropriate, including but not limited to, immediately suspending or terminating your account. Sending illegal or unsafe products can also lead to legal action, including civil and criminal penalties.

The following items are prohibited from package delivery :

People
Illegal items
Firearms, weapons, ammunition, and their parts
Alcohol
Highly perishable food or beverages (e.g., raw meat or dairy products, etc.)
Money, gift cards, lottery tickets, or transferable securities
Recreational drugs, drug paraphernalia, or tobacco products

Dangerous or hazardous items, including:

Explosives
Items that are poisonous or flammable (including paints or adhesives containing a flammable liquid)
Substances and material identified in the Hazardous Materials Table in 49 CFR section 172.101 or material determined to be hazardous under 49 U.S.C. section 5103 et. seq. and transported in a quantity requiring placarding according to regulations prescribed under 49 CFR, Subtitle B, Chapter I, Subchapter C, hazardous waste (including but not limited to hypodermic needles), or medical waste
Stolen goods
Fragile items
Sexual aids; obscene or pornographic material
Livestock, regulated species (e.g., noxious weeds, prohibited seeds), or animal parts, bloods, or fluids
Any items for which you do not have permission to send
Any items reasonably likely to be perceived by the recipient as threatening or harassing, or otherwise contravening the Community Guidelines.

The above list of prohibited items is not exhaustive. Favarr retains the discretion to prohibit additional items that are not on the above list.

Per our community guidelines (hyperlink to code of conduct), your traveller should reply to your messages within 24 hours and contact you at the earliest to coordinate delivery details. If you are not receiving replies after multiple attempts, please reach out to our Support, so we can intervene on your behalf.

Travellers

Traveller’s most frequently asked Questions

The sender will declare the contents and value of the parcel during order creation process. As a best practice, you should inspect the item and ensure you know the contents of the item before you pick it up. If the items seem suspicious, you can reject the order and report the sender to our support team.

As the traveller, you are supposed to know the official customs regulations of the country where you are travelling to. Customs regulations can be very complex, so be sure to research the laws and requirements of any country that you are travelling to. Customs regulations may not differentiate between your personal items and goods that you are carrying, so pay close attention to any limits that you could exceed if the value of everything you are carrying is combined. Travellers are required to present copies of receipts for custom duties paid. The equivalent amount will be charged to the senders payment method. In case of no custom duty receipt, the traveller will not be reimbursed for the same. Please note that Favarr is not responsible for violations of customs regulations conducted by senders or travellers.

The sender pays Favarr when they place the order. We store the money for you securely and you’ll get paid once the package has been delivered to the agreed final destination. The amount will be reflected under your `Manage Account` page. If you have added your bank account details, you can withdraw any pending amount which will be deposited in your bank in 7-10 business days.

Yes, you can take accept orders from multiple senders in a single trip.

If you’ve already picked up the item but absolutely can’t travel with it, you can initate an emergency cancel process from the app and return the item to the sender. Please try to anticipate these situations before accepting the packages, as frequent cancellations will negatively affect your profile.

How can we Help?

Installing Favarr

Billing & Payment

Account Management